About the Authors

For the past 20 years, Arlene Taylor, PhD and Sharlet Briggs, PhD, have been sought-after consultants and trainers in the business world.

They are known for their ability to get results in days that would normally take years for most business owners to master.

Their seminars have been widely praised for moving far beyond theory and into simple, practical steps that have an immediate impact on:

• Skills
• Attitudes
• Effectiveness
• Earnings
• Customer satisfaction

They are dedicated to removing complexity from the learning process and drastically cutting the time it takes to create real, lasting and positive business change.